Service
AI Agents & Automation
AI agents that take real work off your team’s plate — answering, researching, writing, updating your systems and following up, around the clock.
- Works in the tools you already use
- A person can always step in
- Start with one agent
AI Agents
Agents that take the busywork off your plate
The details
What’s included.
A surprising amount of every workweek is really just moving information around: answering the same questions, chasing leads, copying details from an email into a spreadsheet, digging through old files for an answer someone already wrote once. That is exactly the kind of work an AI agent is good at — and usually the work your team enjoys least.
We design, build and run agents around how your business actually works: connected to the tools you already use, working wherever your customers and your team already are, with clear limits on what they can do alone and a person ready to step in whenever it matters. We start with one agent doing one job well, measure it, and grow from there.
What an agent can do
If it’s repetitive, it’s delegable.
Agents aren’t limited to a chat bubble in the corner of your website. If a task happens on a computer and follows a pattern, an agent can usually take on most of it — reading, writing, researching, deciding what comes next, and updating the right system when it’s done.
Customer questions
Accurate answers drawn from your own policies and product info, on any channel, at any hour.
Lead follow-up
Every enquiry answered in minutes, qualified with the right questions, and logged in your CRM.
Bookings & scheduling
Appointments booked, moved and confirmed, with reminders sent without anyone lifting a finger.
Research & briefs
Prospects, suppliers, competitors or a whole market researched and boiled down to a one-page brief.
Documents & data entry
Invoices, forms, contracts and emails read and turned into clean rows in the right system.
Reports & summaries
The week’s numbers pulled together and explained in plain language before Monday’s meeting.
First drafts
Proposals, emails, product descriptions and posts drafted in your voice, ready for a human edit.
Answers for your team
A private assistant for every “where is the…?” and “how do we…?”, answered from your own documents.
Connecting your systems
Information moving between your CRM, spreadsheets, store and inbox, with nobody copy-pasting.
Works where you already work
We connect agents to the channels and tools your customers and team use today, instead of adding one more platform everyone has to learn.
- Website chat
- Slack
- Microsoft Teams
- Instagram DMs
- Your CRM
- Google Workspace
- Microsoft 365
- Spreadsheets
- Help desk
- Calendars
- Internal tools
How we roll it out
Start with one agent.
No big-bang transformation project. One agent doing one job well tells you more than any slide deck — and pays for the next one.
- 01
Find the job
We map where your team’s time actually goes and pick the one task with the clearest payoff.
- 02
Build the pilot
The agent is connected to your tools and data, with written rules for what it can and can’t do alone.
- 03
Run it side by side
It works alongside your team, with a person reviewing its output before it acts alone. We measure the hours it saves.
- 04
Expand what works
Once it has earned trust it gets more independence — and the next job on the list gets an agent too.
Guardrails, built in
- Clear limits on what each agent can do alone
- A person can step in at any point
- Approval steps for anything sensitive
- A log of every action it takes
- Access only to the data its job needs
Run, not just shipped
We keep an eye on real conversations and results, tune the agent’s instructions, and update it whenever your business changes — new products, new prices, new policies. An agent left alone drifts fast, so we don’t leave it alone.
FAQ
Questions, answered.
- What is an AI agent, exactly?
- Software that can understand a request, work out what needs doing, and then actually do it — look something up, update a record, draft a reply, book a meeting — rather than just chat. Think of a very fast new team member who follows your rules and never gets bored of the repetitive parts.
- What kind of work can an agent take on?
- More than most people expect. If a task happens on a computer and follows a pattern — answering questions, researching, writing first drafts, reading documents, moving data between systems, preparing reports — an agent can usually take on most of it. We start with whichever job costs your team the most time.
- What happens when the agent is unsure or gets something wrong?
- It hands off. Every agent has clear limits on what it can do alone, passes anything it is unsure about or that carries real stakes to a person, and keeps a log of what it did so you can review it. Sensitive actions — refunds, discounts, anything you choose — can require a human to approve first.
- Which channels and tools can it work with?
- Your website, email, messaging apps, your CRM, spreadsheets, calendars, help desk, internal documents, and most software with an API. We connect the agent to what you already use rather than asking your team to switch to something new.
- Is our data safe?
- Each agent only gets access to the systems and data its job needs, runs on business-grade AI services configured so your data is not used to train public models, and every action it takes is logged. We walk your team through exactly what it can and cannot see before it goes live.
- How do we get started?
- A short call to find the one job most worth handing over first. We build a pilot around it, run it alongside your team — reviewing its work before it acts on its own — measure the time it saves, and expand once it has earned it.
Let's build
Got something to build? Let’s make noise.
Tell us what you're building. We'll come back with a real plan and a straight timeline, not a pitch deck.